Are you an admin gun who loves creating calm, organised spaces and making people feel truly welcome?
Do you take pride in doing things properly, staying one step ahead, and supporting a team that’s making a real difference?
Maple Leaf Psychology & Allied Health is a thriving private practice in South Morang, home to a compassionate team of Psychologists and Mental Health Social Workers who work with clients across the lifespan. As we continue to grow, we’re looking for a superstar Administrator to become the heart of our front desk. This is more than just a reception role—it’s an opportunity to make the role your own, bring your ideas to life, and grow with us as the practice evolves. Successful candidate(s) will be required to undertake at Police Check.
Serving as the warm and professional first point of contact for our clients
Responding to phone calls, emails, and enquiries with clarity, care, and professionalism
Take and forward phone and email messages to appropriate team members
Scheduling appointments, managing waitlists, and coordinating new client intakes — including matching clients with the right clinician and sending intake forms
Ensuring referral details are accurately recorded and kept up to date
Processing payments, lodging Medicare claims, and maintaining accurate financial and administrative records
Creating and maintaining a calm, welcoming, and organised clinic environment
Taking initiative to support day-to-day operations and ensure the smooth running of the practice
Contributing to the ongoing development of systems and processes as the practice continues to grow
Applying your initiative and problem-solving skills to support both clients and the team
You bring solid reception or administrative experience, ideally from a health or mental health setting
You’re confident using systems and tech tools, include Microsoft and cloud-based applications — experience with our practice management software, Halaxy, is a bonus
You’re highly organised, love ticking off a to-do list, and thrive in keeping things running smoothly
You stay calm under pressure and bring a clear, compassionate communication style to every interaction
You have strong interpersonal skills and can navigate sensitive or emotionally charged situations with care and professionalism
You have a thorough understanding of ethical conduct in a health setting e.g. maintaining confidentiality
You’re proactive, independent, and take pride in doing your work thoroughly and thoughtfully
You’re a self-starter who enjoys taking ownership while also being a reliable, collaborative team member
You’re excited by the opportunity to grow with the role and shape how it evolves as the practice continues to develop
You have a current Working with Children Check
Supportive, down-to-earth team who genuinely care about each other
Flexibility with full-time or part-time job share considered
Opportunities to grow, develop, and make the role your own
A welcoming clinic space in South Morang
Acknowledgement of country:
In the spirit of reconciliation, Maple Leaf Psychology & Allied Health acknowledges the Wurundjeri People as the traditional custodians of the land on which we work and pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.